Only what is on file
Not in your facts or a tool result? The assistant says so and offers a callback. It never invents a price, a policy or an appointment.
Voiza takes the calls and texts your business misses. It answers only from what you put on file, hands people to a human when it should, and every conversation comes back with the evidence: which tool it called, what it said, how fast.
Sales-assisted onboarding for the first businesses. You bring your hours, policies and FAQ; we bring the assistant, the phone number and the test results.
Nothing you type becomes instructions to a language model. Your facts are structured fields, the assistant's behaviour comes from capability packs we author and test, and it does not go live until its readiness checklist is green.
Hours, address, services, policies, an FAQ. Paste your website or a PDF and Voiza proposes the fields; you review and publish. Every answer traces back to one of them.
facts v5 · 19 entities · 21 relationsScheduling, intake forms, payments questions, maintenance tickets, leasing tours. Each pack is a versioned, snapshot-tested set of rules, not a prompt anyone improvises.
intake_forms · payments_qa · leasingA checklist names anything missing, a test call from your browser lets you hear it, and the harness runs your scenarios. Enable it when every row is green.
readiness 14/14 · p0 12/12 PASSThe same facts, packs and rules answer on every channel, and every contact has one history whether they called, texted or wrote. Say "I'll text you the link" and it does.
Handoff is built in, not bolted on: a callback queue with response-time clocks for your team, a live transfer to your line, on-call alerts when a caller says something urgent, and a review queue for anything the assistant was unsure about.
Every assistant on Voiza is exercised by simulated callers with goals, personalities and bad intentions: the impatient one, the one who invents an order number, the one who tries to talk it into breaking a rule. A judge scores each conversation on outcome, grounding, tone and compliance, and the tools it should have called are checked, not guessed.
Not in your facts or a tool result? The assistant says so and offers a callback. It never invents a price, a policy or an appointment.
Transcripts and messages are encrypted at rest, every read is on the audit trail, and a retention policy purges them on schedule. Personal fields never reach the model unless you allow them.
Recording disclosure by the caller's jurisdiction, consent required before any automated outbound call, quiet hours, and opt-outs honoured across every channel.
Business Associate Agreement, transcripts restricted to owners and admins, identifiers locked out of the model, and an assistant that confirms a date of birth instead of reading it aloud.
Turn the assistant off in one click, cap what it can cost per month, and get alerted before you reach it. Overnight surprises are not a feature.
Webhook tools and MCP servers you register, mock fixtures for testing, caller context fetched at the start of a call, and signed events out for everything that happens.
Telephony and texting are separate lines on the bill, priced at what the carriers charge us. You set a monthly cap; the assistant stops before it is crossed.
The first businesses are onboarded with us on a call and priced for their volume. Write to ops@voiza.io.
Send us your hours and your FAQ. You will get a number to call and the test results for your assistant.